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ONLINE BOOKING

  • Course Title: First Line Manager
  • Format: Zoom
  • Price: £495.00 + vat


Please choose a payment option below to book a place on this course:

 

YOUR COURSE JOURNEY

The below timings outline the course journey for our First Line Manager course via Zoom:

 

Pre course

  • Watch a 15-minute TED talk that sets the scene for much of what we will cover during the training.
Zoom session one
  • Understanding roles and responsibilities

  • Taking a step into management

  • Effective communication

  • Setting and managing expectations

  • Responding to difficult communication styles
Zoom session two
  • Recognising when to have performance management conversations

  • Emotional intelligence and you, your team and the business

  • How to motivate a team effectively

  • Team dynamics and how to influence them
Post course
  • BCF Certificate of Completion sent by post