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EFFECTIVE COMMUNICATION AND INFLUENCING

   In-House Option Available

 

This two-day course will provide you and your team with a range of skills and behaviours that will allow you to communicate clearly and effectively.

And one of its great strengths is it is customised to your organisation’s needs and requirements.

We will work with you ahead of this interactive workshop to tailor it to your working practices and specific communication and influencing needs.

This in-house programme works best with a group of 4-10 people and typically includes explaining the communication process, the different styles of influencing, the importance of body language and tone of voice, non-verbal communication and more.

Course syllabus


MODULE 1

The Communication Process


Identify what effective communication looks like, what the barriers are to it and the different ways we communicate.

MODULE 2

Effective Communication Skills


Establish active listening, develop your questioning skills and use positive language.

MODULE 3

Different Types of Influencing


How does influencing differ from manipulation and how do you develop your preferred influencing style?

MODULE 4

Behaviour Breeds Bahaviour (Transactional Analysis)


The hidden meaning in what we say and what we receive and how to recognise if what you're saying is calm, rational, logical and professional.

MODULE 5

Body Language



Understanding the impact of body language in communication and how it influences others.

MODULE 6

It's All in the Voice



The importance of tone of voice and how it influences others.

MODULE 7

Written Communication


Why you need to plan and prepare your written communication and understanding different structures and formats.

COURSE FORMATS


We offer this course in a variety of formats. This gives you maximum flexibility, and allows you to fit your studies around your work and personal commitments.

 

CLASSROOM COURSE

Our face to face training is delivered in Nottingham, Reading or at your offices worldwide.

ZOOM COURSE

Just like our classroom training, these courses are tutor-led, practical, convenient and effective.

BESPOKE COURSE

We’ll design a course just for you and your business. These can be delivered online, in-person or via videoconference.


FREQUENTLY ASKED QUESTIONS

Yes. We can tailor it to your exact needs and requirements. Get in contact and we will work with you to design your training course.

Yes. We can run this course at your office, or at our training centres in Nottingham and Reading.

Yes. We can run this training course on Microsoft Teams and Zoom. Just let us know what works best for you.