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EFFECTIVE COMMUNICATION AND INFLUENCING
In-House Option Available
This two-day course will provide you and your team with a range of skills and behaviours that will allow you to communicate clearly and effectively.
And one of its great strengths is it is customised to your organisation’s needs and requirements.
We will work with you ahead of this interactive workshop to tailor it to your working practices and specific communication and influencing needs.
This in-house programme works best with a group of 4-10 people and typically includes explaining the communication process, the different styles of influencing, the importance of body language and tone of voice, non-verbal communication and more.
Course syllabus
MODULE 1
The Communication Process
Identify what effective communication looks like, what the barriers are to it and the different ways we communicate.
MODULE 2
Effective Communication Skills
Establish active listening, develop your questioning skills and use positive language.
MODULE 3
Different Types of Influencing
How does influencing differ from manipulation and how do you develop your preferred influencing style?
MODULE 4
Behaviour Breeds Bahaviour (Transactional Analysis)
The hidden meaning in what we say and what we receive and how to recognise if what you're saying is calm, rational, logical and professional.
MODULE 5
Body Language
Understanding the impact of body language in communication and how it influences others.
MODULE 6
It's All in the Voice
The importance of tone of voice and how it influences others.
MODULE 7
Written Communication
Why you need to plan and prepare your written communication and understanding different structures and formats.
COURSE FORMATS
We offer this course in a variety of formats. This gives you maximum flexibility, and allows you to fit your studies around your work and personal commitments.
CLASSROOM COURSE
Our face to face training is delivered in Nottingham, Reading or at your offices worldwide.
ZOOM COURSE
Just like our classroom training, these courses are tutor-led, practical, convenient and effective.
BESPOKE COURSE
We’ll design a course just for you and your business. These can be delivered online, in-person or via videoconference.
FREQUENTLY ASKED QUESTIONS
Yes. We can tailor it to your exact needs and requirements. Get in contact and we will work with you to design your training course.
Yes. We can run this course at your office, or at our training centres in Nottingham and Reading.
Yes. We can run this training course on Microsoft Teams and Zoom. Just let us know what works best for you.